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This website is operated by Solavia. Throughout the website, the terms “we”, “us”, and “our” refer to Solavia. Solavia offers this website, including all information, tools, and services available through it, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By visiting the website and/or purchasing any of our products, you use our “Service” and agree to be bound by these General Sales and Usage Terms, hereinafter referred to as the “Terms”, including any additional terms and policies referenced herein or made available by hyperlink.
These Terms apply to all users of the website, including, without limitation, visitors, customers, merchants, suppliers, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the provisions of this agreement, you may not access the website or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the website will also be subject to these Terms. You may review the most recent version of the Terms on this page at any time.
We reserve the right to update, modify, or replace any part of these Terms by publishing updates or changes on the website. It is your responsibility to review this page periodically. Your continued use of the website after changes have been published constitutes your acceptance of those changes.
Our store is hosted by Shopify, which provides us with the e-commerce platform that enables us to sell our products and services to you.
By accepting these Terms, you confirm that you have reached the age of legal majority in your country or region of residence or that you have reached the age of legal majority and have authorized any minors under your responsibility to use this website.
You may not use our products or services for any illegal or unauthorized purpose. When using the Service, you must not violate any laws applicable in your jurisdiction, including copyright and intellectual property laws.
You must not transmit worms, viruses, malicious software, or any other harmful or destructive code.
Any breach of these Terms may result in the immediate termination of your access to the Service.
We reserve the right to refuse access to the Service to any person at any time and for any legitimate reason.
You understand that your content, excluding payment card information, may be transferred over different networks and may be modified to meet technical requirements for connecting networks or devices.
Payment card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or contact through the website without our prior written permission.
The headings used in these Terms are included for convenience only and do not limit or otherwise affect their interpretation.
We make reasonable efforts to ensure that the information available on the website is accurate, complete, and up to date.
However, the content of the website is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more complete or appropriate sources of information.
The website may contain historical information that is not necessarily current and is provided for reference purposes only.
We reserve the right to modify the content of the website at any time, but we are not obligated to update all information unless required by applicable law.
Product prices may be changed without prior notice.
We reserve the right to modify, suspend, or discontinue all or part of the Service at any time, subject to applicable consumer protection laws and any confirmed orders.
We shall not be liable to you or any third party for changes in prices, suspension, or discontinuation of the Service, except where liability cannot legally be excluded.
Product availability may change rapidly due to demand and inventory updates.
An item displayed as available or “low in stock” may exceptionally become unavailable before the order is confirmed or fulfilled.
If an ordered product becomes unavailable, we will contact you and may offer a replacement, a later delivery date, or a refund for the unavailable item.
Certain products or services may be available exclusively online through the website and may be offered in limited quantities.
Returns, refunds, and exchanges are governed by our Refund and Return Policy. Our standard return period is 30 days from the date the order is delivered, except where otherwise required by applicable law.
We make every reasonable effort to display product photographs, colors, dimensions, and descriptions as accurately as possible. However, the appearance of colors may vary depending on your device and screen settings.
We reserve the right to limit the quantities of products or services offered and, where legally permitted, to restrict sales to specific individuals, geographic regions, or jurisdictions.
Product descriptions, availability, and prices may be modified at any time without notice. Such modifications will not affect orders already confirmed, except where agreed with the customer or required by law.
We reserve the right to refuse, cancel, or limit an order where we reasonably suspect fraud, abuse, unauthorized resale, pricing errors, payment issues, or violations of these Terms.
If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information and to update your information promptly when necessary.
Please review our Refund and Return Policy for further information concerning returns, exchanges, and refunds.
We may provide access to tools or services offered by third parties that we do not control or monitor.
These tools may be provided “as is” and “as available”, without warranties or representations from Solavia concerning their operation.
Your use of third-party tools is at your own discretion and is also subject to the terms and policies of the relevant third-party provider.
The Service may include content, products, services, or links provided by third parties.
We are not responsible for reviewing or evaluating the accuracy, availability, or content of third-party websites.
Solavia shall not be responsible for any damage or loss related to purchases, transactions, content, products, or services made available through third-party websites, except where applicable law provides otherwise.
Before completing a transaction with a third party, you should carefully review its policies and terms.
When you send us comments, suggestions, ideas, reviews, photographs, or other content, you grant us the right to use that content for operating, improving, and promoting our Service, subject to applicable law and our Privacy Policy.
We are not obligated to maintain feedback in confidence, compensate you for feedback, or respond to every submission, unless expressly agreed otherwise.
You remain responsible for the content you submit and must ensure that it does not violate the rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
Your submissions must not contain defamatory, illegal, abusive, obscene, misleading, or harmful material, viruses, or malicious code.
The collection and processing of your personal data are governed by our Privacy Policy.
The website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, delivery charges, delivery times, or availability.
We reserve the right to correct such errors, update information, or cancel an affected order where legally permitted.
Where an error affects an order already placed, we will notify you and provide an appropriate solution, which may include confirming the corrected information or issuing a refund.
You may not use the website or its content:
We reserve the right to suspend or terminate access to the Service in the event of prohibited use.
We do not guarantee that the Service will always be uninterrupted, timely, secure, or error-free.
The Service and all products and services provided through it are supplied in accordance with applicable legal guarantees and consumer protection rights.
To the maximum extent permitted by law, Solavia shall not be liable for indirect, incidental, special, or consequential loss resulting from the use of, or inability to use, the Service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including statutory consumer rights, liability for fraud, gross negligence, personal injury, or defective products where applicable.
To the extent permitted by law, you agree to indemnify and hold harmless Solavia, its affiliates, employees, service providers, suppliers, and partners from claims resulting from your unlawful use of the Service, your violation of these Terms, or your infringement of third-party rights.
This provision does not apply where a claim results from an act, omission, or breach attributable to Solavia.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law or removed to the minimum extent necessary.
The remaining provisions shall continue to remain valid and enforceable.
These Terms remain effective unless terminated by either you or Solavia.
You may terminate your agreement with us by ceasing to use the website and notifying us where appropriate.
We may suspend or terminate your access to the Service if we reasonably believe that you have violated these Terms.
Any rights or obligations incurred before termination shall survive termination where appropriate.
These Terms, together with our Privacy Policy, Refund and Return Policy, Delivery Policy, and any other policies published on the website, constitute the entire agreement between you and Solavia regarding the use of the Service.
Any ambiguity in the interpretation of these Terms shall not automatically be interpreted against the party that drafted them.
These Terms are governed by French law, without depriving consumers residing in another country of any mandatory protections granted by the laws of their country of residence.
Any dispute shall be submitted to the competent courts in accordance with applicable consumer protection and jurisdiction rules.
Consumers may also have access to alternative dispute-resolution procedures where provided by applicable law.
We reserve the right to update or modify these Terms by publishing a revised version on the website.
Changes will take effect from the date they are published and will not retroactively alter confirmed orders unless required by law or expressly agreed with the customer.
Your continued use of the website after the publication of changes constitutes acceptance of the revised Terms.
Questions about these General Sales and Usage Terms should be sent to:
Email: info@trysolavia.com
Website: https://www.trysolavia.com/
Solavia ships to the United States and internationally.
Shipping is free for all orders, regardless of the order value or destination.
Orders are generally prepared and dispatched within 24 to 48 hours, excluding weekends and public holidays. During peak periods, order preparation may take up to 72 hours or 3 business days.
The estimated delivery time is 5 to 7 business days after dispatch.
Delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays, weather conditions, local delivery procedures, or circumstances beyond Solavia's reasonable control.
The carrier used may vary depending on the weight and quantity of the products, product availability, the warehouse of dispatch, and the destination country.
Some orders may be fulfilled from more than one warehouse or supplier. In such cases, the items may be shipped separately, and the customer may receive several packages and tracking numbers.
For each order, the customer will receive an order confirmation email, followed by a shipping confirmation email containing the available tracking information.
Before contacting us, please have your order number and tracking number available and check the tracking information provided by the carrier.
A shipment may appear undelivered because of:
If the carrier officially confirms that the parcel has been lost, please contact us with the relevant evidence.
Carrier investigations may take several weeks depending on the carrier and destination.
Where the loss results from a carrier or fulfillment error, Solavia will provide an appropriate solution, such as a replacement or refund.
Where delivery fails because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the parcel, additional shipping or return costs may apply, subject to applicable law.
If a customer refuses a shipment or fails to collect it without a valid reason attributable to Solavia, the actual return shipping costs may be deducted from the refund where legally permitted.
Any deduction will be limited to the reasonable and documented costs incurred.
Customs duties, import taxes, and similar charges paid directly to public authorities or third parties may not be refundable by Solavia.
This does not affect the customer's statutory right of withdrawal or rights relating to defective, incorrect, or damaged products.
Damage to the external packaging alone does not necessarily indicate that the product is defective.
When possible, inspect the parcel upon delivery and photograph any visible damage before opening it.
If the product itself is damaged, defective, incomplete, or incorrect, contact us promptly at info@trysolavia.com and provide:
For a confirmed defect or delivery error, you may be entitled to repair, replacement, price reduction, or refund in accordance with applicable law.
When exercising a right of withdrawal, the customer may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning.
Where the product has been handled beyond what would normally be permitted in a physical retail store, Solavia may reduce the refund to reflect the resulting loss in value, where legally permitted.
You should notify us of a delivery issue as soon as reasonably possible after the estimated delivery date.
Claims submitted more than 45 days after the expected delivery date may be more difficult to investigate. However, this time period does not limit any mandatory statutory consumer rights.
Requests to change a delivery address should be sent to info@trysolavia.com as soon as possible after the order is placed.
We will make reasonable efforts to update the address, but changes cannot be guaranteed once the order has entered processing or has been shipped.
The customer is responsible for ensuring that the delivery information submitted during checkout is complete and accurate.
